Customer Service Staff

Front Office


Jamie, Front Office Manager, MASH MAIN

Jamie was born and raised in California. She has been working in the veterinary field since 2007. She started working as a client service representative in general practice and then moved to specialty where she became a doctor’s assistant. She is now MASH’s Front Office Manager. She loves helping to save animals lives and rescue animals. She has a Bachelor’s degree in Business Management and Associates degree in Biology and Accounting from Cal State University, Northridge. She has two handsome chocolate labs named Griffin and Riddick. In her spare time, you can find Jamie on the slopes snowboarding, in the mountains hiking or at home watching movies.


Tomas, Front Office Manager, MASH Outpatient

Tomas was born in Cuernavaca, Mexico, but was raised in Los Angeles, CA. He has been working in the veterinary field since 2013. He was a receptionist supervisor for a specialty veterinary cancer center and then was a client care assistant manager at a large animal specialty center. Tomas joined MASH’s front-end management staff June of 2020. His goal is to get his certified practice management certification soon. He has a miniature Schnauzer named Kody. When not working, Tomas enjoys spending time with his friends. He also absolutely loves to go to theme parks, especially Disneyland! (He has all the passes!). He also enjoys watching movies and taking car rides to new and exciting places.


Kelsey, Client Service Representative, Shift Lead

Kelsey was born and raised in Los Angeles. She has been in the veterinary field since 2008. She started out working in general practice and then moved to specialty reception. Kelsey has always been drawn to this field because of her love for animals. She has one dog, a beagle mix named Kylo, and four cats, Tinkerbell, Stitch, Jager, and Scruffy. When not at work, she loves to go to LA Kings hockey games and Disneyland with her husband.


Elisa, Client Service Representative

Elisa is a native of Los Angeles. She was working at a local car dealership when she had to take her dog to the vet for an emergency treatment. Elisa has always loved animals and when it turned out that the vet clinic was looking for a new receptionist, she knew this was her calling and the rest was history. She started in a general practice in 2013 and moved to specialty emergency in 2016. She has an 11-year-old Pit bull Labrador mix named Bella. On her days off, she likes spending it with Bella going for walks and trying new places to eat in LA.


JJ, Client Service Representative

JJ was born in Virginia, lived in New York, and then moved to Los Angeles in 2000 to start a magazine and promote and host a nightclub. She has over 25 years of experience in the veterinary world. At a young age, she helped to run her families horse boarding facility and then started as a receptionist in veterinary at 16. After moving to LA and working in the entertainment business, she has always continued working with animals because that’s where her passion lies. She has great empathy and passion for emergency and critical care veterinary medicine. JJ has a 9-year-old Pomeranian named Baby Fox, a golden retriever named Doc Holiday, and two cats named Wolf and Jerith. When not working, JJ loves to horse back ride, go for drives on the coast, go to the beach, and go out and entertain in a social environment.


Raven, Client Service Representative

Raven was born and raised in Los Angeles. She joined MASH in mid-September of 2017 as a receptionist. This is her first job in the veterinary field. She graduated from San Jose State with a Bachelor of Science in Hospitality, Tourism, and Event Management. After college she moved back to Los Angeles and obtained an internship at Dream Builders Project planning their charity events. Her dream is to plan charity events for non-profits full time. Raven has a 11-year-old Shih Tzu named Destiny, a 13-year-old Cocker Spaniel named Snoop, and a cat named Meow that chose Raven as his mom after winding up on her doorstep. When not working and planning charity events, she loves to hang out with her family, going bowling and to hookah bars with friends, water aerobics and getting her hair and nails done.


Lindsey, Client Service Representative

Lindsey was born and raised in South Bay. She has been working in the veterinary field since 2008. Lindsey has worked as a receptionist and technician assistant for specialty veterinary medicine, but her passion is for customer service. She joined MASH’s reception team in December 2018. Her goal is to one day own her own dog rescue. She has an 8-year-old Chiweenie named Emjay, a 6-year-old Miniature Pincher named Petey, and a 5-year-old Pekinese Mix named Noodle. She absolutely loves dogs and plans on adding more to her family. Lindsey’s has a love for animal rescue, so a lot of her free time is taken by volunteering, however she also loves going to Kings hockey games and spending time with her family.


Emma, Client Service Representative

Emma was born and raised in Los Angeles, CA. She has been working in the veterinary field since 2019. She has worked as a receptionist and veterinary assistant in a specialty oncology hospital. Emma joined the MASH oncology team as a receptionist May 2020. Her goal is to continue to learn as much as possible about the veterinary field. She has a Merchandise and Marketing degree from the Fashion Institute of Design and Merchandising. Emma has a deaf Pitbull names Walter, a Bull Mastiff named Harold, and a Tarantula named Lucy. In her free time, Emma likes to hike with her dogs, cook, and spend time with her family.


Kamii, Client Service Representative

Kamii was born and raised in New Orleans near the French Quarter. She moved to California in 1990. She has been working in the animal field since 2009. Kamii has worked a wide variety of positions in the veterinary field: reception, pharmacy tech, grooming, kennel/boarding, and as a doctor’s assistant. She joined the MASH finance team in October 2019. She has an Associate’s degree in Hospitality. Her goal is to own a boarding facility for dogs and cats, as well as a nonprofit/no kill shelter for dogs. She has a 9-year-old Toy Poodle named Eru and a grand doggie 1.5-year-old pug mix named Kai. When not working, Kamii loves to spend her time whale watching, window shopping, going to comedy shows, and hanging out with friends.


Sydney, Front Office Greeter

Sydney was born and raised in Los Angeles, California. She completed the veterinary assistant program at the Animal Behavior College and received a certificate. Sydney has loved animals all her life and being able to help them in their time of need means the world to her. Sydney’s goals are to become a full-time veterinary assistant soon. Sydney joined the MASH team in July of 2018. She has volunteered at local animal shelters and did an externship at a local animal clinic. In her free time, she loves listening to music, hanging out with friends, and watching Netflix.